German at work (52 units)
Technical vocabulary for the points:
• Career and work
• Work equipment in the area of courier, express and parcel services (CEP)
• Areas of responsibility at CEP service providers
• Understand simple job titles and activities
• important words in everyday work (parcel, address, signature, pickup)
• Understand simple work instructions (“Please sign here”)
Everyday life in the company:
• Rights and obligations in everyday working life
• Occupational safety
• proper behavior in the workplace
• Understand shift schedule
• Preparation for internship or work (important documents)
Communication training:
• Proper manners with customers, superiors and work colleagues
• Understand customer needs
• Explain sick leave and absence
• Dealing with errors; Ask questions if there are problems
Key qualifications (8 units)
reliability
Communication skills
Teamwork skills
Customer focus
Intercultural competence and respectful collaboration
Basic teaching (80 units)
Overview of the CEP market: tasks, providers, typical fields of work
Importance of CEP services in the economy
Service areas of the CEP market: courier, express, parcel services
CEP service provider
Benefits of KEP Services
Basic processes in parcel centers and depots
Acceptance, recording and labeling of shipments
Reading and understanding shipping labels and barcodes
Basics of tour planning
Using navigation systems
Delivery processes: handover, filing, signature, evidence
Dealing with customers at the front door
Application management (16 units)
Updating/optimizing application documents, creating profiles
Use of the job exchange and online job portals
Score points in a personal interview
Internship (80 hours)
Make contact with potential employers
Practical application of acquired knowledge
Gain insights into operational procedures and customer processes
Gain experience with customers in the CEP area
Other important information:
- The costs of the measures are explained in the training contract.
- There are no costs for holders of an activation and placement voucher (AVGS).
- The specialist literature provided is included in the cost of the measure.
- Participants receive a certificate of participation with the detailed course content.
- The knowledge transfer includes 156 full-time teaching units and 80 internship hours. (1 UE corresponds to 45 minutes)
- The entry requirement is personal and professional suitability. This is determined through tests. The language requirement for participation is B1. In certain cases, exceptions are possible.
Certification: The ISE language and vocational training center is a provider approved by the expert body of TÜV Rheinland Cert GmbH under employment promotion law.
The measure is certified by the QUACERT Society for the Certification of Quality Management Systems mbH. Both certification bodies are accredited by the German Accreditation Body (DAkkS).
