I. Simple basics from the areas:
- Vocational training opportunities
- Labor and collective bargaining law
- Legislation in the catering industry
- Occupational safety, hygiene regulations
- Service:
- Beverage customer
- Professional guest care
- Sales conversations and strategies
- Serving and dispensing food and drinks
- Kitchen:
- Food knowledge
- Work tools and machines
- Make simple meals
- HACCP
- Economic service
- Material care
- Cleaning and care products
- Preparing guest rooms
- Merchandise management/magazine
- Purchasing, receiving and storing goods
- Inventory control
- Calculating at work
- Foreign vocabulary (English and French)
II. Practical practice days
- Specialist practical days for kitchen and service:
- Sterk brewery restaurant
- ISE training facility
- Organization and implementation of events
- Excursions, trade fair visits
III. Imparting job-related language skills:
- Subject-related vocabulary in the areas (during the entire measure)
- Service
- Kitchen
- Economic service and
- Merchandise management
- Get to know work areas in the restaurant, business service, kitchen and magazine
- Everyday life in the company:
- Describe and understand general activities and tasks in the hospitality industry
- Plan, agree and coordinate workflows
- Behavior in the workplace
- Team collaboration
- selected foods and their components
- Communication training:
- Proper manners with guests, superiors and work colleagues
- Understand guest wishes
- Social skills
- Key qualifications
IV. Other:
Company internship (duration 4 weeks)
- Support in finding an internship from employment agencies
- Desired companies are taken into account and contact is made
- Regular visits by the employment agent to the interns
Social pedagogical support
- Support with official matters and other cases
- Advice on personal, psychological and family problems
Application training
- Create application folder
- Practice interviews
- IT basics
Acquisition of a health certificate (according to Section 43 IfSG)
Aim of the measure
- Preparation for starting work and training
- Improving German skills in the hotel and restaurant industry
- Basics in the hotel and catering industry
- Preparation for the Retraining as a “gastronomy specialist” (IHK qualification)
- The costs of the measures are explained in the training contract. There are no costs for holders of an education voucher
- Literature provided as part of the cost of the measure: Specialist in the hospitality industry with specialist arithmetic (course and workbook), economics and social studies for hospitality professions
- Costs for the professional clothing required to carry out the internship will be covered by ISE.
- All participants acquire a health certificate (according to Section 43 of the Infection Protection Act).
- Participants receive an ISE certificate or a certificate of participation.
Certification: The ISE Language and Vocational Training Center is an approved provider under employment promotion law. Approved by the expert body of TÜV Rheinland Cert GmbH – a certification body accredited by the German Accreditation Body (DAkkS).
