German at work (300 hours)
Teaching job-related vocabulary (everyday delivery, vehicle, technology)
Role plays on customer conversations and everyday situations
Training in listening comprehension and oral expression skills
Teaching work culture, manners and communication rules
Key qualifications (16 h)
Reliability, punctuality
Communication skills
physical and mental resilience
Problem-solving ability, dealing with complaints and difficult customers
Teamwork skills
Customer focus
Intercultural competence and respectful collaboration
Friendly and professional demeanor
Conflict and de-escalation strategies
Knowledge of the areas (354 h)
Basics of the CEP industry and delivery processes
Tour planning, time management
Occupational safety
Vehicle knowledge, securing loads, dealing with electric vehicles
Scanning technology, parcel acceptance, sorting, delivery and returns
data protection
Damaged or undeliverable shipments
Liability for damage, loss or delivery errors
Driving license/driving license class B (180 h)
Organization of the acquisition or transfer of a class B driving license
theoretical and practical units
Application management (24 hours)
Updating/optimizing application documents, profile creation
Forms of online application
Use of the job exchange and online job portals
Score points in a personal interview
Internship (80 hours)
Make contact with potential employers
Practical application of acquired knowledge
Gain insights into operational procedures and customer processes
Gain experience with customers in the CEP area
Other important information:
- The costs of the measures are explained in the training contract. There are no costs for holders of an education voucher (BG).
- The specialist literature provided is included in the cost of the measure.
- Participants receive a certificate of participation with the detailed course content as well as an internal certificate.
- The knowledge transfer includes 874 full-time teaching units and 80 internship hours. A teaching unit lasts 45 minutes.
- The vacation days will be announced at the start of the course.
The entry requirement is personal and professional suitability. This is determined through tests. The language requirement for participation is B1. In certain cases, exceptions are possible.
Certification: The ISE language and vocational training center is a provider approved by the expert body of TÜV Rheinland Cert GmbH under employment promotion law.
The measure is certified by the QUACERT Society for the Certification of Quality Management Systems mbH. Both certification bodies are accredited by the German Accreditation Body (DAkkS).
