Given the ever-increasing globalization and internationalization of companies, knowledge of English is often a basic requirement for a job! The main focus here is on training participants in English with a focus on business. The creation of standard business correspondence is also part of this qualification. The LCCI certificate is the English certificate from the IHK London, the London Chamber of Commerce and Industry.
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Education voucher
Holders of an education voucher can continue their education free of charge at ISE. Please note the general conditions applicable to education vouchers:Since January 1, 2003, new legal regulations (First and Second Law for Modern Services on the Labor Market) to promote further vocational training provide that employees can receive an education voucher if they meet the relevant requirements for further training and further education.
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Company history
1987
In the years 1987 to 1989, Mr Walter Ringer as a German teacher teaching immigrants from Eastern Europe. During this activity he complained several times that simply learning the German language was not enough. Our new fellow citizens are confronted with a completely new culture; They need support with official procedures, looking for accommodation, etc.
1989
Mr. Ringer wanted to provide his protégés with this support beyond teaching the language and founded the company in 1989 Institute for Language and Enculturation.
Conversation management
Seminar content:
Through this seminar, which is held by the ISE Language and Vocational Training Center, you will learn how to conduct conversations in a positive and persuasive manner, how to use conversation management techniques and how to actively structure conversations.
- What “ears” do people use to hear?
- “Active listening” and non-verbal communication
- Phases in the conversation
- Structuring short meetings, employee discussions and criticism discussions
Leadership through goal agreement
Seminar content:
During the seminar at the ISE Language and Vocational Training Center, you will learn about the benefits of goals and goal agreements, help shape the goal agreement process in the company and be able to conduct constructive goal agreement discussions.
- Benefits of target agreement discussions
- Increased performance through goals
- The meaning of target agreement discussions for the company, the employees and managers
- The target agreement process in the company
- Goals and measurement of success in the company
- Steps for introducing target agreements
- Organisation
- Possible stumbling blocks during implementation
- Different types of goals
- Formulate goals correctly
- The target agreement discussion
- Interview preparation – interview process – follow-up
- Target agreement discussions and employee development
- The milestone conversation
- The assessment interview for goal achievement
- Conversation techniques
- Difficult situations and conflicts in target agreement discussions
- Conversation documentation
Negotiate successfully
Seminar content:
As part of this seminar at the ISE Language and Vocational Training Center, you will learn to act as a competent negotiating partner. The training imparts practical methodical, rhetorical and psychological knowledge and skills. You will learn how to better assess your negotiating partner, how to solve emerging conflicts constructively and how to make your negotiations even more successful in the future.
- Negotiation situations
- Reflect on your negotiating skills and analyze your success factors
- Negotiation goals, needs, interests and resources
- Planning the negotiation process taking into account the situational framework (distribution of power, time pressure, availability of information and personal characteristics)
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