“Before you give up, remember why you started.”

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ISE Sprach- & Berufsbildungszentrum GmbH

Conversation management

Seminar content:

Through this seminar, which is held by the ISE Language and Vocational Training Center, you will learn how to conduct conversations in a positive and persuasive manner, how to use conversation management techniques and how to actively structure conversations.

  • What “ears” do people use to hear?
  • “Active listening” and non-verbal communication
  • Phases in the conversation
  • Structuring short meetings, employee discussions and criticism discussions

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Leadership through goal agreement

Seminar content:

During the seminar at the ISE Language and Vocational Training Center, you will learn about the benefits of goals and goal agreements, help shape the goal agreement process in the company and be able to conduct constructive goal agreement discussions.

  • Benefits of target agreement discussions
    • Increased performance through goals
    • The meaning of target agreement discussions for the company, the employees and managers
  • The target agreement process in the company
    • Goals and measurement of success in the company
    • Steps for introducing target agreements
  • Organisation
    • Possible stumbling blocks during implementation
    • Different types of goals
    • Formulate goals correctly
  • The target agreement discussion
    • Interview preparation – interview process – follow-up
    • Target agreement discussions and employee development
    • The milestone conversation
    • The assessment interview for goal achievement
    • Conversation techniques
    • Difficult situations and conflicts in target agreement discussions
    • Conversation documentation

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Negotiate successfully

Seminar content:

As part of this seminar at the ISE Language and Vocational Training Center, you will learn to act as a competent negotiating partner. The training imparts practical methodical, rhetorical and psychological knowledge and skills. You will learn how to better assess your negotiating partner, how to solve emerging conflicts constructively and how to make your negotiations even more successful in the future.

  • Negotiation situations
  • Reflect on your negotiating skills and analyze your success factors
  • Negotiation goals, needs, interests and resources
  • Planning the negotiation process taking into account the situational framework (distribution of power, time pressure, availability of information and personal characteristics)

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Discussion management

Seminar content:
Technical competence is taken for granted, social competence is evident at the meeting table.
Both, together with precise preparation, determine the outcome of your meetings and negotiations.
The ISE Language and Vocational Training Center focuses primarily on the following points during the seminar:
  • Meetings are planned professionally, carried out in a targeted manner and systematically and concluded successfully.
  • They negotiate on a factual basis, insist on objective criteria and reach sensible agreements.
  • You bring your personality and personal skills to the fore in conversations, meetings and negotiations

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Language courses from Spanish to Chinese

Learning can also be fun – many ISE participants can confirm this

Our philosophy is to provide participants with the appropriate language skills in order to achieve lasting success. Learning languages ​​requires time, and this time is often limited by employees in companies. Through learner-oriented course modules, we ensure the long-term success of our language courses! In order to achieve the best possible learning success, we offer the opportunity for large numbers of participants to take a placement test before the course to ensure learning in a homogeneous group.

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