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ISE Sprach- & Berufsbildungszentrum GmbH

The difficult doctor/therapist-patient conversation

Short description

This course is intended as an advanced course for doctors and medical staff.
What are the reasons for unsuccessful conversations between doctor and patient or therapist and patient? How do you deal with difficult situations and resolve them to mutual satisfaction? A team of speech scientists, actors and doctors supports you in optimizing your conversation behavior.

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Conversation training – communication course for foreign-speaking medical staff

Short description

This course is primarily aimed at foreign-speaking doctors and medical staff who are not fluent in the German language. Building on a job-related intensive German course, knowledge of doctor/therapist-patient communication is imparted. Cultural influences and intercultural differences in communication are discussed in detail.

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Language crash courses

Would you like to refresh or expand your foreign language skills as part of a crash course? Then you are exactly right here! You can also use these crash courses to specifically eliminate language weaknesses, for example in some areas of grammar.

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English – LCCI

Given the ever-increasing globalization and internationalization of companies, knowledge of English is often a basic requirement for a job! The main focus here is on training participants in English with a focus on business. The creation of standard business correspondence is also part of this qualification. The LCCI certificate is the English certificate from the IHK London, the London Chamber of Commerce and Industry.

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Conversation management

Seminar content:

Through this seminar, which is held by the ISE Language and Vocational Training Center, you will learn how to conduct conversations in a positive and persuasive manner, how to use conversation management techniques and how to actively structure conversations.

  • What “ears” do people use to hear?
  • “Active listening” and non-verbal communication
  • Phases in the conversation
  • Structuring short meetings, employee discussions and criticism discussions

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Leadership through goal agreement

Seminar content:

During the seminar at the ISE Language and Vocational Training Center, you will learn about the benefits of goals and goal agreements, help shape the goal agreement process in the company and be able to conduct constructive goal agreement discussions.

  • Benefits of target agreement discussions
    • Increased performance through goals
    • The meaning of target agreement discussions for the company, the employees and managers
  • The target agreement process in the company
    • Goals and measurement of success in the company
    • Steps for introducing target agreements
  • Organisation
    • Possible stumbling blocks during implementation
    • Different types of goals
    • Formulate goals correctly
  • The target agreement discussion
    • Interview preparation – interview process – follow-up
    • Target agreement discussions and employee development
    • The milestone conversation
    • The assessment interview for goal achievement
    • Conversation techniques
    • Difficult situations and conflicts in target agreement discussions
    • Conversation documentation

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Negotiate successfully

Seminar content:

As part of this seminar at the ISE Language and Vocational Training Center, you will learn to act as a competent negotiating partner. The training imparts practical methodical, rhetorical and psychological knowledge and skills. You will learn how to better assess your negotiating partner, how to solve emerging conflicts constructively and how to make your negotiations even more successful in the future.

  • Negotiation situations
  • Reflect on your negotiating skills and analyze your success factors
  • Negotiation goals, needs, interests and resources
  • Planning the negotiation process taking into account the situational framework (distribution of power, time pressure, availability of information and personal characteristics)

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Discussion management

Seminar content:
Technical competence is taken for granted, social competence is evident at the meeting table.
Both, together with precise preparation, determine the outcome of your meetings and negotiations.
The ISE Language and Vocational Training Center focuses primarily on the following points during the seminar:
  • Meetings are planned professionally, carried out in a targeted manner and systematically and concluded successfully.
  • They negotiate on a factual basis, insist on objective criteria and reach sensible agreements.
  • You bring your personality and personal skills to the fore in conversations, meetings and negotiations

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