“It is not enough to speak to the matter. You have to speak to people.”

Stanislaw Jerzy Lec

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ISE Sprach- & Berufsbildungszentrum GmbH

Media coaching – call center communication

Short description:

The efficiency and success of telecommunications are based on employees' ability to communicate at all times. Speaking is the most important tool in the professional life of a call center employee. His performance depends on his speaking qualities, vocal health and his differentiated linguistic abilities and skills.

In this course you will not only learn the rhetorical basics of the structure and process of consulting and sales discussions. You will gain an intensive insight into the professional field of telecommunications from a speech training and phonetic perspective.

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