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ISE Sprach- & Berufsbildungszentrum GmbH

Conversation management

Seminar content:

Through this seminar, which is held by the ISE Language and Vocational Training Center, you will learn how to conduct conversations in a positive and persuasive manner, how to use conversation management techniques and how to actively structure conversations.

  • What “ears” do people use to hear?
  • “Active listening” and non-verbal communication
  • Phases in the conversation
  • Structuring short meetings, employee discussions and criticism discussions

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