“Enthusiasm is good fuel, but unfortunately it burns out too quickly.”

—Albert Schweitzer

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ISE Sprach- & Berufsbildungszentrum GmbH

Conversation techniques

Conversation management

Seminar content:

Through this seminar, which is held by the ISE Language and Vocational Training Center, you will learn how to conduct conversations in a positive and persuasive manner, how to use conversation management techniques and how to actively structure conversations.

  • What “ears” do people use to hear?
  • “Active listening” and non-verbal communication
  • Phases in the conversation
  • Structuring short meetings, employee discussions and criticism discussions

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Leadership through goal agreement

Seminar content:

During the seminar at the ISE Language and Vocational Training Center, you will learn about the benefits of goals and goal agreements, help shape the goal agreement process in the company and be able to conduct constructive goal agreement discussions.

  • Benefits of target agreement discussions
    • Increased performance through goals
    • The meaning of target agreement discussions for the company, the employees and managers
  • The target agreement process in the company
    • Goals and measurement of success in the company
    • Steps for introducing target agreements
  • Organisation
    • Possible stumbling blocks during implementation
    • Different types of goals
    • Formulate goals correctly
  • The target agreement discussion
    • Interview preparation – interview process – follow-up
    • Target agreement discussions and employee development
    • The milestone conversation
    • The assessment interview for goal achievement
    • Conversation techniques
    • Difficult situations and conflicts in target agreement discussions
    • Conversation documentation

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