“An investment in knowledge still brings the best returns.”

Benjamin Franklin

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ISE Sprach- & Berufsbildungszentrum GmbH

Media coaching – call center communication

Short description:

The efficiency and success of telecommunications are based on employees' ability to communicate at all times. Speaking is the most important tool in the professional life of a call center employee. His performance depends on his speaking qualities, vocal health and his differentiated linguistic abilities and skills.

In this course you will not only learn the rhetorical basics of the structure and process of consulting and sales discussions. You will gain an intensive insight into the professional field of telecommunications from a speech training and phonetic perspective.

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The difficult doctor/therapist-patient conversation

Short description

This course is intended as an advanced course for doctors and medical staff.
What are the reasons for unsuccessful conversations between doctor and patient or therapist and patient? How do you deal with difficult situations and resolve them to mutual satisfaction? A team of speech scientists, actors and doctors supports you in optimizing your conversation behavior.

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